Responsible gambling

Responsible Gaming at North Bay Casino

As an online gaming platform, we prioritize the well-being and safety of our players above all else. At North Bay Casino, we are committed to promoting responsible gaming practices that ensure a fun and secure experience for all our users.

Understanding Problem Gambling

Problem gambling is a serious issue that affects many individuals worldwide. It can lead to financial difficulties, strained relationships, and even mental health issues. Our platform provides access to trusted resources and support organizations to help players who may be struggling with their gaming habits.

Our Responsible Gaming Tools

We have implemented various tools to assist our users in maintaining responsible gaming practices:

• Deposit Limits: Players can set limits on the amount they wish to deposit per day, week, or month.
• Loss Limits: Set limits on losses to prevent excessive expenditure.
• Wagering Limits: Limit the maximum bet value per spin or round.
• Session Reminders: Users receive reminders after a predetermined time has passed since their last login.
• Time-Outs: Temporarily suspend player accounts for 24 hours, 7 days, 30 days, or more to give them a break from gaming.
• Self-Exclusion: Players can permanently exclude themselves from our platform for 6 months, 1 year, or 5 years.

Reality Checks and Account Closure

We also offer reality checks that display the player's time spent on the site and their net result at user-defined intervals. Additionally, players have the option to close certain products (e.g., casino games) or permanently close their account upon written request for problem gambling.

Links to Support Organizations

Our Responsible Gaming page provides links to recognized help organizations, such as ConnexOntario, Gambling Therapy, and other international helplines, ensuring that our users can access free, confidential counseling and support resources whenever they need it.

We encourage all players to gamble responsibly. If you or someone you know is struggling with problem gaming, please seek help from the resources listed above or through our customer support team.

At North Bay Casino, we strive to create a safe and enjoyable experience for all our users while promoting responsible gaming practices throughout the online gaming community.